Frequently Asked Questions
WebexOne is an annual in-person and virtual event that takes place over four days. It’s an event focused on AI in customer and employee experiences, and it features a range of activities such as insightful breakout sessions, technical training courses, hands-on labs, inspiring keynotes, epic entertainment, a solutions showcase and expo, customer awards, meet the experts, 1:1 executive meetings, a partner program, and more!
WebexOne will be held September 28 – October 1, 2025. A complete agenda will be provided closer to the event.
The training program (only available in person with a Conference PLUS Training ticket) kicks off on the afternoon of Sunday, September 28 and ends on the afternoon of Wednesday, October 1.
The main conference kicks off on the evening of Monday, September 29 and ends on the afternoon of Wednesday, October 1.
The virtual program kicks off on the morning of Tuesday, September 30 and ends on the afternoon of Wednesday, October 1.
WebexOne will take place in San Diego, CA at the Marriott Marquis San Diego Marina. It's the perfect venue to learn, connect, and be inspired. The virtual event will be accessible worldwide at no cost.
Due to limited onsite space, it's recommended to save the date and register as soon as tickets become available, and promptly book your hotel room, to ensure you don't miss out.
Everyone is invited to attend WebexOne! The event will feature informative keynotes, breakout sessions with industry leaders, and inspiring AI speakers.
The event appeals to a wide range of audiences, including business leaders, IT decision makers, IT administrators, HR representatives, facilities managers, developers, customer success professionals, and event professionals.
The training program (Webex Academy) is geared towards Webex customer and partner administrators and IT staff who manage the solution architectures.
We have an exciting agenda that we’re looking forward to sharing with you soon! Our 4-day event will be packed with insightful breakout sessions, technical training courses, hands-on labs, inspiring keynotes, epic entertainment, and much more! Full details of our agenda will be released closer to the event. Announcements will be made via email, social media, and on webexone.com.
Please note that the first 2 days of programming are dedicated to the Webex Academy Training Program and require a Conference PLUS Training ticket.
The main WebexOne conference kicks off on the night of Monday, September 29 with our Opening Reception in the Expo Hall, with food included.
WebexOne 2025 will bring together the most brilliant minds in AI, inspirational visionaries, and pioneering industry leaders. You won't want to miss it! Full details will be released closer to the event. Announcements will be made via email, social media, and on webexone.com.
Yes. After the event concludes, select content will be available on-demand in the WebexOne 2025 event platform. Registration will be required to access the content, so even if you can’t attend the in-person or virtual event, it is recommended that you register for the Virtual Pass to secure access to the on-demand content.
Select on-demand content will be available shortly after the event. All registrants will be notified via email and on webexone.com when the on-demand content is available.
Yes. The keynotes will be broadcast live on Tuesday, September 30 and Wednesday, October 1 on select Webex social media channels.
However, due to restrictions for certain speakers, some segments may not be available. We strongly encourage you to register and watch the keynotes live within the event platform to get the full experience. No breakout sessions will stream outside of the event platform.
Yes! Contact our Sponsorship Team to learn more about our turnkey solutions, custom experiences, thought leadership, and more for our hybrid event. Learn more and request sponsorship by checking out our Sponsorships page.
The event will take place in San Diego, California (PDT). Both the in-person and virtual events will be held in the Pacific Time Zone. If you cannot attend the in-person event, you can join the virtual event either live or on-demand. The virtual program will only be broadcast live in Pacific Time, but you can watch on-demand content, once available, at the time of your choosing.
To purchase tickets when registration opens, you can visit webexone.com. Keep an eye on the site for announcements regarding ticket availability.
If you experience any issues, please contact the WebexOne registration support team at: webexone@external.cisco.com
Detailed information on ticket tier dates will be provided soon.
Conference Pass
- Early Bird: $599
- Advance: $699
- Full Price: $799
Conference Pass PLUS Training (includes access to the full event plus all training sessions and hands-on labs)
- Early Bird: $999
- Advance: $1,099
- Full Price: $1,199
There are no ticket options that include only the training & hands-on labs program alone. Training Tickets have sold out in the past 2 years, so we suggest registering early before they sell out again.
Virtual Pass
- Complimentary and available to all attendees.
- Select sessions and content will be streamed on the event platform.
No. There is no option to use CLCs as a payment option for WebexOne tickets for 2025.
Yes. Government and Public Sector tickets have a discounted rate for both the Conference and Conference PLUS Training tickets. These ticket prices are valid across all dates, pending availability.
- Government/Public Sector Conference Pass = $249
- Government/Public Sector Conference Pass PLUS Training = $649
Yes, WebexOne will offer both in-person and virtual ticket options to accommodate your specific needs. Virtual registration will open in September.
No. The training & hands-on labs program will only be offered for in-person attendees and is not available virtually.
The WebexOne Conference Pass includes access to the main conference activities, beginning on the evening of Monday, September 29 with our Opening Reception.
The Conference Pass includes the following:
- Live keynotes
- Breakout sessions
- Roundtable discussions
- Integration Partners & Solutions Expo
- Access to hotel room block & pricing (as available)
- Opening reception
- Evening celebration
- Access to our Meet the Experts Program
- Complimentary breakfast and lunch (Tuesday and Wednesday)
- In-venue activities, experiences, networking, and more!
- In-app attendee networking
- Virtual content
- OnDemand content library
- Giveaways
The WebexOne Conference Pass PLUS Training includes access to everything in the Conference Pass (listed above) as well as the Webex Academy Training Program, beginning on the afternoon of Sunday, September 28.
The Conference Pass PLUS Training includes:
- Full access to the Webex Academy Training Program, 4 days of technical classroom training and interactive hands-on labs, September 28 – October 1.
- Multiple classes with options for every level of learner, covering foundational knowledge, advanced administration, and architecture around key concepts and topics, including:
- AI
- Webex Calling
- Webex Contact Center
- Webex Connect
- Apps & integrations and Webex Developer
- Webex Control Hub
- Webex Meetings, Messaging
- Microsoft integrations
- Interoperability
- Best practices and planning for migrations to the cloud
- Troubleshooting
- And more!
- Training attendee networking reception with instructors
- Live Keynotes
- Breakout sessions
- Integration Partners & Solutions Expo
- Access to hotel room block & pricing (as available)
- Opening reception
- Evening celebration
- Access to our Meet the Experts Program
- Complimentary breakfast (Monday through Wednesday)
- Complimentary lunch (Monday through Wednesday)
- In-venue activities, experiences, networking, and more!
- In-app attendee networking
- Virtual content
- OnDemand content library
- Giveaways
The Virtual Pass ticket includes:
- Live-streamed keynotes
- Select live-streamed breakout sessions
- An on-demand content library
The Virtual Pass registration option will be available in September. Once available, notifications will go out via email and on webexone.com.
Yes, you will be able to add WebexOne 2025 to your calendar from your Save the Date and Registration confirmation email.
Of course! All attendees joining the in-person experience will be able to connect using the WebexOne 2025 mobile app.
The app will launch in September and all attendees will be notified via email when it’s available, including instructions on downloading and using the app.
Virtual attendees are welcome to use the mobile app, but we suggest using the web app for an optimal WebexOne experience.
There will be an opportunity to choose sessions and add them to your agenda through the WebexOne 2025 mobile app and web app. As soon as this is available, attendees will be notified via email and on the event website, webexone.com.
The ability to reserve training sessions and labs within the WebexOne 2025 mobile app will be available closer to the event.
Attendees with a Conference Pass PLUS Training ticket will be given ample notice by email and within the WebexOne 2025 mobile app when the feature is available, including detailed instructions to register for classes and labs.
While you can't attend simultaneous sessions, content will be available on-demand after the event for you to catch on your own time.
The WebexOne in-person ticket payment is by credit card only. There will be a Virtual Pass available for free that does not require payment.
After registering for WebexOne, your confirmation will include an automatic payment receipt.
If a registration fee was paid, cancellations made before July 31st will receive a full refund. Cancellations made after July 31st, including no-shows, are ineligible for refunds. At any time, you are welcome to send an alternate to the event in your place. In the event you intend to send an alternative, Advance written notice is required, and any alternates sent in your place will be required to agree to these terms and conditions.
We are unable to process refunds of a previously purchased ticket in order for you to re-register using a different discount code. If you receive a discount code that offers a greater discount than the one you used during registration, it is intended for you to share with your team to encourage their participation in the event.
For virtual registration, no cancellation is necessary. It is encouraged that you stay registered so you can still access the on-demand sessions following the event.
Yes, alcohol will be served at our evening events. You must be 21 years of age to attend WebexOne.
WebexOne strives to accommodate all attendee needs where possible. If you have any dietary restrictions, please include that information during the registration process. Please also include any special accommodation you may need (hearing, vision, mobility, etc.) during the event. If you have any questions or concerns, contact webexone@external.cisco.com.
Marquis San Diego Marina
Learn more about the Marriott Marquis San Diego Marina’s accessibility information here.
For more information about the physical features of the accessible rooms, common areas or special services relating to a specific disability please call +1 619-234-1500.
Omni San Diego Hotel
Learn more about the Omni San Diego Hotel’s accessibility information here.
For more information about the physical features of the accessible rooms, common areas or special services relating to a specific disability please call +1 619-231-6664.
Located approximately 3 miles from the Marriott Marquis San Diego Marina, San Diego International Airport is the closest and most convenient airport to the event venue. Expect about a 15-minute drive to the venue.
Tickets do not include the cost of a hotel. Upon registering, attendees will receive a confirmation email, which will include our discounted hotel options, pending availability.
We strongly advise you to book your accommodation as soon as possible after registering, as space is limited and will sell out. Once rooms in our reserved room block are sold out, we cannot guarantee your stay at the Marriott Marquis San Diego Marina.
Yes. Our preferred hotel is the Marriott Marquis San Diego Marina, where WebexOne is taking place. In-person attendees will be offered a group rate as part of the registration process, but space is limited so we recommend booking your accommodation right away! Before it sells out!
The group rate is $299 per night plus taxes and fees. You will be provided the instructions to book your hotel room following registration.
The Marriott Marquis San Diego Marina is located at 333 West Harbor Drive, San Diego, California, USA, 92101.
Omni San Diego Hotel
We’ve also secured additional housing at the Omni San Diego Hotel at a group rate of $319 per night plus taxes and fees.
The Omni San Diego Hotel is located at 675 L Street, San Diego, California, 92101.
The Marriott Marquis San Diego Marina will accept cancellations of reservations and promptly refund deposits if notice is provided 72 Hours prior arrival date. The Marriott Marquis San Diego Marina shall allow substitution of attendees under any reservation without any charge.
To cancel or make changes to your reservation, log into your hotel registration profile and cancel or contact webexone@external.cisco.com.
The Omni San Diego Hotel will accept cancelations and return the deposit up to 72 hours before arrival date. To cancel or make changes to your reservation, log into your hotel registration profile and cancel or contact webexone@external.cisco.com.
Prices are subject to change. Valet parking available. Max height clearance 6’5”. Managed by Ace Parking
On-Site Parking:
- $20.00 Hourly
- $55.00 Daily
Valet Parking:
- $75.00 Daily
Prices are subject to change. Max height clearance 6’8”.
Valet Parking:
- $10.00 Hourly
- $65.00 Daily with in/out privileges
There are multiple ground transportation options available to get to the Marriott Marquis San Diego Marina, including rideshare, car rentals, taxis, shuttles, and public transportation. Learn more here.
Bus Station:
Subway Station:
Train Station:
The Marriott Marquis San Diego Marina’s waterfront hotel sits steps away from downtown San Diego, California. With stunning waterfront views and just steps from all the action, it’s the perfect place to learn, connect, and be inspired.
Here are just a few highlights:
- Take a stroll through Balboa Park
- Visit the San Diego Zoo
- Embark on a San Diego Harbor Tour
Check out our venue & travel guide for more information.
Yes! The Marriott Marquis San Diego Marina has extended our special room rate for five nights prior and after the official dates of the WebexOne program (Sunday 9/28 through Wednesday 10/1).
This means that attendees can enjoy additional time there, whether for hybrid work, company gatherings, or personal or family vacation - subject to available Inventory. To request additional nights please go back to your registration and make a note in the special request field within registration. Note all additional date requests are subject to hotel availability.
You can request a Visa Support Letter to accompany your visa application to attend WebexOne by webexone@external.cisco.com. Your registration must be paid for in full before your letter can be issued.
Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend WebexOne. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.
